How a stay request works
A search or request is not a confirmed booking. Guests choose valid dates and guest count, review the declared nightly rate, cleaning fee, house rules and cancellation terms, then send a verified request. A stay becomes confirmed only when the host accepts and any required payment is successfully acknowledged.
Host responsibilities
Hosts must be authorised to offer the property, maintain lawful registrations and safety measures, disclose the complete price, occupancy limit, check-in/out times, surveillance devices, accessibility limits, material hazards and house rules, and provide the stay substantially as described. Hosts must not request a UPI PIN, OTP or unsafe off-platform transfer.
Guest responsibilities
Guests must provide accurate identity and guest-count information, follow lawful house and society rules, respect neighbours, use the property only for the agreed purpose, and report damage or safety issues promptly. Unregistered guests, unlawful activity, parties or commercial use may be refused where disclosed and lawful.
Cancellation, changes and refunds
The exact cancellation window and refund amount shown for the listing at confirmation govern the stay. Before checkout is enabled, no online payment is collected by Ownbyo. When enabled, approved refunds return through the original payment method and bank/provider timelines apply. A host cancellation, materially inaccurate listing or uninhabitable property may qualify for assistance or refund after evidence review. Travel changes, weather and personal circumstances are handled under the displayed policy unless law requires more.
Security deposits, damage and disputes
Any deposit and deductions must be disclosed. A host seeking deduction should provide timely evidence and a reasonable calculation; a guest may respond. Ownbyo may facilitate communication but does not guarantee recovery or replace police, emergency, insurance, consumer or court remedies.
Safety and emergencies
Review exits, access, local rules and emergency contacts on arrival. For immediate danger, contact local emergency services before support. Report suspected fraud, undisclosed cameras, harassment or serious safety concerns to hello@ownbyo.com and preserve relevant evidence.
This product copy is a practical operational policy, not legal advice. Ownbyo should have Indian counsel review it before accepting live transactions or payments.
